DogProblems.com is dedicated to providing the highest levels of customer service.

Please select your support issue from the list of our most frequently asked questions below.

If you do not find the information you need, please contact Customer Service using the form below and we will get back to you within 24 hours of the next business day.

Frequently Asked Questions

1. How do I purchase your program? Purchase

2. How do I ask Adam or one or your professional trainers a question? (dog training questions only, please!) Ask Adam

3. I never received my book and bonuses in the mail? All material is in a downloadable format for immediate access please visit: Download Library and our Dog Training Video Vault.

4. How do I access the download area and get my books and bonuses ? Download Library and our Dog Training Video Vault.

5. How do I recover my username and password? Username/Password

6. How do I review your Terms of Use that I agreed to when I ordered? Terms of Use

7. I have a charge on my credit card that I don't recognize? Please review your welcome email that you received when you ordered for a detailed explanation about continued full membership access beyond 30 days. You can also view our Terms of Use (see billing) that you agreed to when ordering. Terms of Use

8. I purchased "Secrets of a Professional Dog Trainer" and the 30 days exclusive membership benefits, what happens after 30 days? The books, bonuses, and downloadable material are yours to keep forever. Continued membership access is billed monthly until you cancel. Terms of Use

9. How do I cancel my membership? (Login, change member status to cancel) You can also use the form below to make your request.Cancel Membership

10. How do I view or change my membership profile? My Profile

11. How do I update or make changes to my credit card on file? My Credit Card

12. How do I stop getting emails from DogProblems.com? Click the "unsubscribe" link at the bottom of the e-zine you received.

13. How do I request a refund per your 30 day no quibble refund guarantee? Please follow these instructions carefully. For security purposes you must login to your account and complete support issue number 9 above. Then simply use the form below to request a refund within 30 days of ordering. In your request please include your name, and email address that you used when you signed up. Also include the amount and date of the charge that you are requesting a refund for. If you need assistance please use the form below.

14. My question wasn't answered here? Please use the form below.

We strive to answer all customer support issues within 24 hours of the next business day. To contact us, please use the form below: