DogProblems.com is dedicated to providing the highest levels of customer service.

Please select your reason for contacting us.

1. How do I purchase your program with Member Benefits? Purchase

2. How do I ask Adam or one or your professional trainers a question about my dog training problem? Please post it in our members only
Dog Training Forum

3. I never received "Secrets of a Professional Dog Trainer" and the bonuses where are they? All material is in a downloadable format for immediate access please visit: Book Download Library and our Dog Training Videos.

4. How do I access the download area and get my ebooks and bonuses ? Book Download Library and our Dog Training Videos.

5. How do I recover my username and password? Username/Password

6. How do I review your Terms of Use that I agreed to when I ordered? Terms of Use

7. I have a charge on my credit card that I don't recognize? Please review your welcome email that you received when you ordered for a detailed explanation about continued full membership access beyond the free 30 day membership access period. You can also view our Terms of Use (see billing) that you agreed to when ordering. Terms of Use

8. I purchased "Secrets of a Professional Dog Trainer" and the 30 days exclusive membership benefits, what happens after 30 days? The ebooks, bonuses, and downloadable material are yours to keep forever. Continued membership access is billed monthly until you cancel. Terms of Use

9. How do I cancel my membership and stop further billing?
Select cancel membership, enter your user name and password, at change member profile enter your password again, then change your member status to cancel then click Apply Changes to save Cancel Membership. If you do not remember your username and password get it here: Username/Password

10. How do I view or change my membership profile? My Profile

11. How do I update or make changes to my credit card on file?
My Credit Card

12. How do I stop getting emails from DogProblems.com? Click the "unsubscribe" link at the bottom of the e-zine you received.

13. How do I request a refund per your 30 day no quibble refund guarantee? For security purposes please complete support issue number 9 above. Then simply use the form below to request a refund within 30 days of ordering. In your request please include your full name, email address, and billing address that you used when purchasing. If you need assistance please use the form below.

14. I was a previous member and my membership has expired or is currently inactive. How do I re-activate my membership? Please fill out our subscription Renewal Form

15. I cannot locate my Welcome Email? Use the form below to request a copy.

16. How do I get a free subscription to your newsletter? Dog Training Tips Newsletter

17. How do I stop receiving the newsletter? Use the "Unsubscribe Link" found at the very bottom of any newsletter your receive.

18. Can we exchange links? Exchange Links

19. How do I call DogProblems.com? All request must be made in writing using our secure server. Please use the form below.

20. My question wasn't answered here? Please use the form below.

We strive to answer all customer questions that were not answered above within 24 hours of the next business day. To contact us, please use the form below:

Note: Do not ask questions about your dog here.. see #2 Above